Frequently Asked Questions (FAQ)

Welcome to the FurMatic FAQ section! Here you’ll find quick answers to our most common questions.

1. What is the FurMatic Grooming Tool?

FurMatic is a premium pet grooming tool designed to remove loose fur, reduce shedding, and keep your home cleaner — all while being gentle on your pet’s skin.

2. Is it safe for all pets?

Yes! FurMatic works safely on dogs and cats of all sizes, including long-hair and short-hair breeds. The design is gentle and prevents tugging or pulling.

3. How often should I groom my pet?

We recommend using FurMatic 2–3 times per week, depending on your pet’s shedding level. Heavy shedders may benefit from more frequent grooming.

4. Does it work on long-hair breeds?

Absolutely. FurMatic is designed to glide through thick coats and remove loose fur without causing discomfort.

5. Can I use it on a wet coat?

We recommend using FurMatic on a dry coat for the best results and to ensure proper fur collection.

6. How do I clean the tool?

Simply remove the collected fur from the surface and rinse with warm water if needed. Allow it to fully dry before the next use.

7. How long does shipping take?

Standard shipping typically takes 8 business days within the U.S. International orders may take 7–10 business days, depending on location.

8. Do you offer order tracking?

Yes! Every order includes real-time tracking. You’ll receive your tracking number once your package ships.

9. What is your return policy?

We offer a 30-day satisfaction guarantee. If you’re not happy with your purchase, contact us at info@furmatic.store and we’ll assist you immediately.

10. How do I contact customer support?

You can reach our team anytime at:
📧 info@furmatic.store
We usually reply within 24 hours.